One Year In: Meeting the Global Impact Sourcing Challenge

Morgan, a core advisor at Webhelp in South Africa, took part in training with Harambee Youth Employment Accelerator. Prior to his job at Webhelp, Morgan was unemployed for six months, during which he was also dealing with the loss of his father. 

“This job has made me a better individual, with more confidence and the skills to interact with new people. I've grown not only in abilities but also in will and determination due to how much Webhelp has believed in me. Better still, I know I have made my family proud,” Morgan says. Read Morgan’s full story here. 
 

Khammai, an associate at Digital Divide Data (DDD) in Laos, was unable to complete her high school education because she needed to contribute to her family’s income. After undergoing months of training at DDD through the Lao Disabled Women's Development Center, she was successful in securing a job as an associate in May 2018. 

“Before I had this job, my family was worried that I wouldn’t make a living growing vegetables, but now they are proud that I am able to step up and make a living for myself. Before coming to DDD, it was like I was starting from zero, but now it’s like I’m a nine or a ten. I now have ambitions to learn about business and open my own tailoring business in my home town.” Read Khammai’s full story here. 
 

Mbolatiana, a "hiter" at isahit in Madagascar, had put her 10-year telecommunications career on hold to focus on having a family. After having two children, she started looking for work that would combine her need for professional fulfillment with the requirements of a stay-at-home mother. Mbolatiana’s job at isahit, a socially responsible platform for digital micro-tasks, allows her to work part-time via isahit’s online platform so she can work at home.  

Mbolatiana said: “Since I became a hiter, I feel useful! I am able to use my analytical mind, attention to detail, and knowledge of the world of telephony. With my new skills, I have become unstoppable in the search for accurate information on the internet.” Read Mbolatiana’s full story here. 
 

Gabisile, a customer service agent at Startek|Aegis in South Africa, needed to supplement her father’s pension following her mother’s death. At Startek|Aegis, she has received training and on-the-job learning to give her confidence in her position as a customer service agent. 

“I am extremely grateful for this opportunity. I have learned a lot in this role and have found the training to be very useful in helping me to manage the calls and pressures of a call centre environment. I have welcomed the challenge as I constantly strive to push myself.” Read Gabisile’s full story here.