ESG Program Analyst

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position will support the coordination and project management of Twilio’s external ESG reporting efforts and help address emerging sustainability data and reporting requirements to contribute to Twilio’s global sustainability strategy. Reporting to the Vice President of Social & Environmental Impact on the Twilio.org team (the social impact arm of the company), the role will project manage the production and continuous improvement of Twilio’s Annual Impact & DEI Report, help manage relationships with ESG rating agencies (such as CDP, EcoVadis, and ISS), and ensure data alignment with reporting standards. Additionally, the role will support initiatives aimed at enhancing Twilio’s ESG performance, including efforts to reduce carbon emissions.

The ideal candidate will be analytical, detail-oriented, and a team player with the ability to work independently and meet deadlines. You should be comfortable with a fast-paced environment and eager to contribute to the production of trustworthy and useful ESG disclosures and reports. This role is well suited for someone with a strong interest in sustainability and a desire to grow in the field.

Responsibilities

In this role, you’ll:

• Project manage the annual Impact & DEI Report, including planning, coordination, and ensuring accountability among cross-functional stakeholders. Collaborate with cross-functional teams to review deadlines, facilitate feedback resolution and approvals, create content, escalate issues, document decisions, collaborate with the web and brand teams, and lead retrospectives for continuous improvement
• Collect and analyze ESG data from partner teams while identifying potential errors and maintaining a sufficient audit trail
• Coordinate communications with senior leadership across the company, including legal, accounting, finance, HR, and others to ensure timely information sharing and alignment
• Partner with Technical Accounting to stay informed about regulatory changes related to ESG reporting and assist in implementing necessary updates to ensure compliance with evolving regulatory reporting standards by integrating necessary controls and data validation measures
• Maintain Twilio’s current ESG data repository and recommend responses to inquiries from relevant ESG rating agencies, customers and other organizations, such as CDP, EcoVadis, and ISS
• Help manage relationships with third-party raters and rankers (e.g., ISS), ensuring data accuracy and alignment with ESG standards. Support the identification of data gaps and ensure proper business categorization. Stay abreast of raters/rankers landscape and peer trends to recommend possible reporting adjustments
• Ensure alignment to various reporting frameworks (ESRS, SASB, TCFD, etc.) and provide recommendations for the strategic evolution of reporting, including the progression of message, content, and design
• Support ongoing improvements to reporting tools and processes, helping identify opportunities for automation and efficiency
• Assist with cross-functional projects aimed at improving ESG performance at the company, including Twilio’s efforts to reduce its carbon emissions

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree or equivalent experience
• 2 years of experience managing projects related to ESG compliance and reporting
• Basic understanding of carbon accounting, ESG reporting frameworks and methodologies, such as CDP and EcoVadis as well as of GRI, SASB, and TCFD
• Strong analytical, planning, and organizational skills, with the ability to manage multiple tasks and deadlines. Experience with project coordination and supporting teams to meet objectives. Ability to work independently and collaboratively as part of a team. Comfortable taking initiative to drive projects forward even under ambiguous circumstances
• Proven quantitative skills and the ability to comprehend, synthesize, and analyze ESG and greenhouse gas data
• Effective communication skills for clear, concise, and impactful report writing and survey responses

Desired:

• Familiarity with evolving ESG regulatory requirements and experience engaging with diverse external stakeholders on ESG matters
• Basic understanding of sustainable, responsible business practices and issue areas across ESG, such as climate, human rights and community engagement
• Track record of successful prioritization and data-driven decision making
• Strong collaboration skills and the ability to work effectively across teams. Demonstrates a willingness to contribute ideas, build relationships, and influence others through communication and teamwork, even without formal authority.
• Experience with ESG disclosure assurance

Location

This role will be remote, and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values—something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To Apply

Please visit the Twilio Inc. careers website.