Responsible Product Use in the SaaS Sector

Authors

• 

  Hannah Darnton

  Director, Technology and Human Rights, BSR

  

  ---

  

  Hannah Darnton

  Director, Technology and Human Rights, BSR

  

  San Francisco

  ---

  Hannah works with multinational companies to align business and human rights strategies and facilitate incorporation of sustainable practices into business operations across sectors.

  She focuses on the intersection of human rights and new, disruptive technology and leads the Tech Against Trafficking collaborative initiative.

  Prior to joining BSR, Hannah worked with the Skoll Foundation, where she co-led the portfolio and investments team’s efforts to identify social entrepreneurs with the potential to drive large-scale social change. Her work led to over US$20 million in grants and investments between 2015 and 2018. Before Skoll, Hannah spent six years working in anti-human trafficking in West Africa, Southeast Asia, and the Bay Area. She is fluent in French.

  Hannah holds a Master’s in NGOs and Development from the London School of Economics and a B.A. in Political Science and French from the University of Michigan. She currently serves on the advisory boards of Oxfam’s Women in Small Enterprise initiative and Convening17.

  ---

  Recent Insights From Hannah Darnton

  • The Human Rights Impacts of AI / June 4, 2024 / Audio
  • The EU AI Act: 11 Recommendations for Business / May 21, 2024 / Blog
  • The EU AI Act: What It Means for Your Business / April 25, 2024 / Blog
  • A Business Guide to Responsible and Sustainable AI / March 27, 2024 / Insights+
  • A Human Rights Assessment of the Generative AI Value Chain / February 9, 2024 / Blog

  Full Bio

  Close
• 

  Dunstan Allison-Hope

  Senior Advisor, BSR

  

  ---

  

  Dunstan Allison-Hope

  Senior Advisor, BSR

  

  San Francisco

  ---

  Dunstan leads BSR’s work at the intersection of technology and human rights.

  Previously, Dunstan led BSR’s information and communications technology, heavy manufacturing, and human rights teams.

  He brings significant experience working on a diverse range of engagements and issues, including human rights due diligence, privacy and freedom of expression, sustainability reporting and strategy, and stakeholder engagement.

  Dunstan facilitated the multistakeholder process of developing global principles on freedom of expression and privacy, which led to the launch of the Global Network Initiative in October 2008. He also helped create the Electronic Industry Citizenship Coalition, a collaborative initiative of more than 100 ICT companies improving conditions in their supply chains. Dunstan participated in the process of creating the Global Reporting Initiative G3 guidelines, and he is a regular commentator on issues of corporate accountability, reporting, and human rights. He also co-authored the 2010 book Big Business, Big Responsibilities.

  Prior to joining BSR in 2004, Dunstan was part of British Telecommunications' corporate responsibility team.

  Dunstan has an M.Prof. in Sustainable Development from Forum for the Future.

  ---

  Recent Insights From Dunstan Allison-Hope

  • Effective Engagement with Technology Companies / May 23, 2024 / Reports
  • 25 Insights, 25 Years / April 17, 2024 / Blog
  • Human Rights and the Future of Compliance with Dunstan Allison-Hope / November 28, 2023 / Audio
  • A Human Rights Impact Assessment of the Tech Coalition’s Lantern Program / November 7, 2023 / Blog
  • Tech Coalition Human Rights Impact Assessment of the Lantern Program / November 7, 2023 / Reports

  Full Bio

  Close

Gina Lau, Former Coro Fellow at BSR

According to many ethical and human rights frameworks, software-as-a-service (SaaS) companies have a responsibility to address adverse impacts that may be associated with their business relationships and use of their products and services.  

This paper explores how SaaS companies should develop, implement, and promote ethical use practices, encompassing acceptable use policies and service terms, best practices for customer gating, transparency measures, reporting channels, and training for customers, employees, and users. It also proposes four foundational elements to help move the field forward.