AI and Human Rights in Financial Services

Authors

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  Richard Wingfield

  Director, Technology Sectors, BSR

  

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  Richard Wingfield

  Director, Technology Sectors, BSR

  

  London

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  Richard works with tech companies—particularly those based in or with operations in Europe, the Middle East, and Africa—to build human rights considerations and practices into their products, services, and policies. He brings a strong understanding of international human rights law and standards and how to translate the corporate responsibility to respect human rights into practice for companies of different sizes and sectors. ​

  ​Prior to joining BSR, Richard led the legal and policy team at Global Partners Digital, an international human rights organization focused on the impacts of digital technologies on human rights. He is also a trustee of the Kaleidoscope Trust, a UK-based charity that campaigns for the human rights of LGBTIQ+ people in countries where they are discriminated.

  Richard holds a LLB in Law and European Law from the University of Nottingham and is a qualified lawyer in England and Wales.

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  Lale Tekişalp

  Associate Director, Technology Sectors, BSR

  

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  Lale Tekişalp

  Associate Director, Technology Sectors, BSR

  

  San Francisco

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  Lale works with BSR member companies across industries to incorporate human rights into business operations and strategy. She focuses on the intersection of human rights and technology, and she leads the Tech Against Trafficking collaborative initiative.

  Prior to BSR, Lale worked with the Partnership on AI to help build its AI for Social Good strategy. Previously, she held several different marketing roles at Microsoft, where she played a key role in establishing the company's cloud business across Turkey, the Middle East, and Africa.

  Lale holds a MBA from UC Berkeley's Haas School of Business, where she focused on responsible business and social sector leadership. She received a BA in Political Science and International Relations from Bogazici University in Istanbul, Turkey.

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  Hannah Darnton

  Director, Technology and Human Rights, BSR

  

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  Hannah Darnton

  Director, Technology and Human Rights, BSR

  

  San Francisco

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  Hannah works with multinational companies to align business and human rights strategies and facilitate incorporation of sustainable practices into business operations across sectors.

  She focuses on the intersection of human rights and new, disruptive technology and leads the Tech Against Trafficking collaborative initiative.

  Prior to joining BSR, Hannah worked with the Skoll Foundation, where she co-led the portfolio and investments team’s efforts to identify social entrepreneurs with the potential to drive large-scale social change. Her work led to over US$20 million in grants and investments between 2015 and 2018. Before Skoll, Hannah spent six years working in anti-human trafficking in West Africa, Southeast Asia, and the Bay Area. She is fluent in French.

  Hannah holds a Master’s in NGOs and Development from the London School of Economics and a B.A. in Political Science and French from the University of Michigan. She currently serves on the advisory boards of Oxfam’s Women in Small Enterprise initiative and Convening17.

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Financial institutions are increasingly using AI technologies, from reducing operational costs to delivering customer service. Yet this evolution may bring human rights risks—as well as opportunities—that companies can’t ignore.

This report identifies human rights issues associated with the growing importance of AI technology to financial services and provides recommendations to companies on addressing these impacts.